Customer Experience Intern

Do you love people? Do you care about experiences? Are you helpful by nature and always looking to solve the next problem?
Are you a master communicator, a quick thinker, and a dab hand at making people feel special? Do details matter? Are you ambitious and self-motivated? If so, it’s time we talked.

Typeform makes beautiful, next-generation digital forms. And we’re growing fast.
We’re looking for a driven and passionate Customer Experience intern to join our team in sunny Barcelona.
Key responsibilities:

- Understand customer needs and identify pain points.
- Participate in projects to improve the customer journey (onboarding, retention, reactivation).
- Analyze quantitative and qualitative feedback from customers.
- Create feedback reports for the Product team about pain points and feature requests.

- Strong written and verbal communication skills.
- Fluency in English (Spanish would be a plus).
- Experience, or a degree in Business, Marketing, or related fields.
- Analytical and metrics-driven mindset.
- Ability to think creatively and come up with out-of-the-box solutions.
Now... let's get to know you better. Why would you like to join Typeform? *

What makes you unique? *

What skills and experience do you have that makes you a perfect fit for this position?

Do you have any of the following skills?

They're not required, but surely nice to have!

How would you rate your written communication skills in English? *

Above average, excellent, native? Please explain.
How would you rate your written communication skills in Spanish? *

Above average, excellent, native? Please explain.
How would you rate your technology skills?

Do you have experience analysing data or have you studied a Marketing/Business degree? *

Please, explain in detail.
Do you see yourself growing within the company after your internship? *

Please, explain how :)
Can you tell us about a piece of work or project where you had to analyse data to come out with solutions or suggestions?

How about content creation? Can you share some of your work with us?

Are you able to sign an internship agreement with your university?

This is not a disqualifying question, so don't worry if your answer's "no" ;)
Share with us your on-line CV or LinkedIn profile: *

Or upload your CV here:

Thanks! Now tell us, what's your first name? *

...and your surname? *

Would you like to leave us a video introduction of yourself?

Don't be shy! It can be as short as you want. No more than 2minutes. It will help us get to know you a little better :)
Please, upload your video here... or....

Share the link to its location here:

Finally, how did you hear about Typeform? *

Who told you about Typeform?

If someone at Typeform recommended you, please write their full name.
Oh, before you go, here's some of our perks:

• Flexible working hours
• Half-day Fridays (Work done? Ahead of the game? Enjoy the beach.)
• Access to a broad range of gyms and studios in Barcelona
• Catered team lunches everyday
• 24 days of holiday (birthdays, too)
• State-of-the-art tech to help you get the job done
• Amazing office space (including terrace and BBQ)
• Fresh organic fruit
• Wear your slippers around the office
• Ping pong table (no startup is complete without one)
• Beach volleyball (unwind after a long week)
• Language courses (English & Spanish)
• A fabulous wide selection of tea, coffee and juices
• Beer & crisps (chips for all you Yanks) at Friday company meetings
• Team building activities including BBQ parties & dinners

Let's do great things.
Thanks for applying! If shortlisted, we'll get in touch with you.

Happy typeforming!